Please read these terms carefully before joining an Inglewood Treatment Rooms membership. These terms form part of your membership agreement alongside your chosen membership plan.

WHEN YOUR FIRST INCLUDED TREATMENT BECOMES AVAILABLE
Join → Payment 1 → Payment 2 → Payment 3 → Treatment Unlocked
Your first included treatment may be booked once three consecutive monthly membership payments have successfully cleared.

01. MEMBERSHIP & PAYMENTS

• Membership runs for a minimum term of 12 months from the date of the first successful payment.

• Monthly payments must be made on time using an active payment method.

• If a payment fails, membership benefits and bookings will be suspended until the account has been brought up to date.

• Your first included treatment becomes available only after your third consecutive monthly payment has cleared.

• Paying several months in advance will not shorten this qualifying period unless agreed by Inglewood Treatment Rooms in writing.

• Membership is personal to the named member and cannot be shared or transferred to another person.

02. BOOKINGS & ATTENDANCE

• All treatments must be booked in advance and remain subject to appointment availability.

• A particular date, time or practitioner cannot be guaranteed.

• At least 48 hours’ notice must be provided when moving or cancelling an appointment.

• An included treatment cancelled with less than 48 hours’ notice, or missed without notice, will be treated as used.

• If we need to cancel your appointment, we will rearrange it without any loss of your membership entitlement.

03. BENEFITS, ALLOWANCES & DISCOUNTS

• Included treatments and benefits must be used during the relevant 12-month membership year.

• Unused benefits will expire and cannot be carried forward unless your individual membership plan clearly states otherwise.

• Membership benefits and treatment allowances have no cash value and cannot be exchanged, transferred or refunded.

• Any treatment upgrades, additional product, extra millilitres or additional treatment areas will be charged at the applicable member price or price difference.

• Member discounts apply only to eligible full-price services.

• Membership discounts cannot be used alongside packages, vouchers, special offers or other promotions.

04. CONSULTATION & CLINICAL SUITABILITY

• Every treatment is subject to consultation, informed consent, medical suitability and practitioner assessment.

• A medical prescription will be required where applicable.

• Injectable treatments are available only to clients aged 18 or over.

• No particular treatment, product quantity or result can be guaranteed.

• An included dermal-filler allowance does not guarantee that filler will be clinically suitable or indicated.

• When an included treatment is not considered suitable, an eligible alternative may be discussed where appropriate.

• Members must tell us promptly about pregnancy, medication, illness, medical treatment or any other change that could affect treatment safety.

• Inglewood Treatment Rooms reserves the right to postpone or decline treatment when it would be unsafe or clinically inappropriate.

05. CANCELLATION, COOLING-OFF & MEMBERSHIP PAUSES

• If you join online or by telephone, you will normally have a 14-day statutory cooling-off period.

• If services begin at your request during the cooling-off period, an appropriate charge may apply for any services already provided.

• After the cooling-off period has ended, the 12-month minimum membership term will apply.

• Payments already made are non-refundable except where required by law.

• A membership pause may be considered for medical reasons or pregnancy following a written request.

• Supporting evidence may be required. Any approved pause and revised membership dates will be confirmed in writing.

• At the end of the 12-month term, membership will end unless a new or continuing membership arrangement has been expressly agreed.

06. FAIR USE & CHANGES

• We may refuse, postpone or stop treatment when it would be unsafe or inappropriate.

• We may also refuse service where abusive, fraudulent, threatening or seriously disruptive behaviour occurs.

• We may make reasonable operational changes to memberships, treatments or practitioners where necessary.

• We will provide notice of any material change and will not remove a benefit that has already been paid for without providing an appropriate alternative or remedy.

• Your signed membership form and individual membership schedule confirm your monthly price, included treatments, benefits and any plan-specific exclusions.

IMPORTANT INFORMATION
These terms form part of your membership agreement and do not affect your statutory rights.
Please keep a copy of these terms together with your individual membership plan.
Version: September 2026